Terms & Conditions

Effective Date: 07/02/2026   |   Last Updated: 11/02/2026

Welcome to iCalls.io (“iCalls”, “Company”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of the iCalls website, video communication platform, dashboards, widget services, and related tools (collectively, the “Services”).

By accessing or using iCalls, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Eligibility

To use iCalls, you must:

  • Be at least 18 years old
  • Have the legal authority to enter into binding agreements
  • Use the Services in compliance with applicable laws

Organizations are responsible for ensuring their users (Admins, Agents, etc.) comply with these Terms.

2. Account Registration

To access certain features, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of login credentials
  • Notify us immediately of unauthorized access
  • Be responsible for all activities under your account

We reserve the right to suspend accounts that violate these Terms.

3. Description of Services

  • Browser-based HD video communication
  • WebRTC-powered secure video sessions
  • Website embeddable widget
  • Smart routing and queue management
  • Admin and Agent dashboards
  • AI-assisted routing (if enabled)
  • CRM integrations (where configured)

We may update or modify features at any time.

4. Acceptable Use Policy

You agree NOT to use iCalls to:

  • Violate any laws or regulations
  • Transmit harmful, abusive, defamatory, or illegal content
  • Harass or threaten others
  • Infringe intellectual property rights
  • Distribute malware or harmful code
  • Attempt unauthorized access to systems
  • Interfere with service functionality

We reserve the right to suspend or terminate accounts for misuse.

5. Video Communication Conduct

  • Calls must comply with local laws
  • Participants must consent where required
  • Recording is enabled only with proper authorization
  • The platform must not be used for unlawful surveillance

iCalls is not responsible for user-generated content during video sessions.

6. Fees & Billing (If Applicable)

If you subscribe to a paid plan:

  • Fees are billed according to your selected plan
  • Payments are non-refundable unless required by law
  • Failure to pay may result in service suspension
  • Pricing may change with prior notice

7. Data & Privacy

Your use of iCalls is also governed by our Privacy Policy. Key points:

  • Video streams are encrypted
  • Calls are not recorded by default
  • Data processing follows industry security standards
  • Organizations control their own user data

8. Intellectual Property

All rights to the iCalls platform, including software, design, branding, documentation, and APIs, remain the property of iCalls or its licensors.

You may not:

  • Copy
  • Reverse engineer
  • Resell
  • Modify
  • Distribute

any part of the platform without written permission.

9. Third-Party Integrations

iCalls may integrate with third-party services (e.g., CRM platforms). We are not responsible for:

  • Third-party service outages
  • External data processing practices
  • Changes to third-party APIs

Use of such services is governed by their own terms.

10. Service Availability

We strive for high availability but do not guarantee:

  • Uninterrupted service
  • Error-free operation
  • Real-time connectivity under all network conditions

Service performance may depend on user internet connectivity and device compatibility.

11. Limitation of Liability

To the maximum extent permitted by law, iCalls shall not be liable for:

  • Indirect or consequential damages
  • Loss of revenue
  • Business interruption
  • Data loss
  • User misuse of the platform

Total liability shall not exceed the amount paid by the user in the preceding 12 months.

12. Indemnification

You agree to indemnify and hold iCalls harmless from claims arising from:

  • Your misuse of the Services
  • Violation of these Terms
  • Violation of applicable laws
  • Infringement of third-party rights

13. Suspension & Termination

We may suspend or terminate accounts if:

  • Terms are violated
  • Fraud or abuse is detected
  • Payment obligations are not met

Users may terminate their accounts at any time.

Upon termination:

  • Access to dashboards will be revoked
  • Data may be deleted according to retention policies

14. Modifications to Terms

We may update these Terms periodically. Changes will be posted on this page and include an updated “Last Updated” date. Continued use of Services constitutes acceptance of revised Terms.

15. Governing Law

These Terms shall be governed by the laws of: Dubai

16. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Internet outages
  • Government actions
  • Cyberattacks
  • Infrastructure failures

17. Contact Information

For questions regarding these Terms:

Email: hello@icalls.io
Website: https://icalls.io
Company Name: niKx Holdings FZ-LLC
Address: Meydan Free Zone. Dubai. UAE

iCalls Documentation