Privacy Policy

Effective Date: 07/02/2026   |   Last Updated: 11/02/2026

Welcome to iCalls.io (“iCalls”, “we”, “our”, or “us”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, platform, video communication services, and related tools (collectively, the “Services”).

By using iCalls, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

1.1 Account Information

  • Full name
  • Email address
  • Phone number
  • Organization name
  • Role (Admin, Agent, etc.)
  • Profile information
  • Login credentials (encrypted)

1.2 Caller Information (End Users)

  • Name (if entered)
  • Phone number (for OTP verification, if enabled)
  • Email (if pre-call form requires it)
  • Reason for call
  • Call metadata (time, duration, status)

1.3 Technical & Usage Data

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Network information
  • Session logs
  • Call performance metrics (latency, packet loss, etc.)

1.4 Communication Data

  • Call metadata (start time, end time, participants)
  • Chat messages (if chat is enabled)
  • Screen share activity
  • Call status logs
📌 iCalls does not record video or audio calls by default unless explicitly enabled by the organization.

2. How We Use Information

  • Provide and maintain the iCalls platform
  • Enable secure video communication
  • Authenticate users via OTP
  • Route calls to appropriate agents
  • Monitor system performance
  • Improve service quality
  • Provide customer support
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

3. Call Security & Encryption

  • WebRTC secure protocols
  • DTLS-SRTP encryption
  • Encrypted data transmission (HTTPS/TLS)
  • Peer-to-peer encryption by default
  • Secure TURN relay servers (when required)

Video and audio streams are encrypted in transit.

4. Data Storage & Retention

We retain data only as long as necessary for:

  • Providing the Services
  • Fulfilling contractual obligations
  • Meeting legal requirements

Call metadata may be stored for reporting and analytics purposes. Video/audio content is not stored unless recording is explicitly enabled by the organization.

5. Data Sharing & Disclosure

We do not sell your personal data.

We may share information:

  • With service providers (hosting, analytics, infrastructure)
  • With organization administrators (for reporting purposes)
  • When required by law or legal process
  • To protect our rights, safety, or security

All third-party providers are contractually obligated to maintain data protection standards.

6. GDPR & International Compliance

iCalls is designed to support GDPR-aligned data handling.

Users have the right to:

  • Access their personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Request data portability
  • Withdraw consent (where applicable)

Requests can be submitted to: hello@icalls.io

7. Cookies & Tracking

  • Maintain secure sessions
  • Improve platform functionality
  • Analyze system performance

We do not use advertising cookies. Users may control cookies via browser settings.

8. Security Measures

  • End-to-end encrypted communication
  • Secure authentication
  • Role-based access control
  • Infrastructure-level firewalls
  • Continuous monitoring
  • Secure cloud hosting

While we use reasonable measures to protect data, no system is 100% secure.

9. Children’s Privacy

iCalls is not intended for individuals under the age of 16. We do not knowingly collect data from minors.

10. Third-Party Integrations

If your organization integrates iCalls with third-party services (e.g., CRM platforms), data sharing is governed by:

  • The integration configuration
  • The third-party provider’s privacy policy

We are not responsible for third-party data handling practices.

11. Account Security

  • Maintaining password confidentiality
  • Restricting access to their accounts
  • Notifying us immediately of unauthorized access

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of changes.

13. Contact Us

For privacy-related questions or data requests, contact:

Email: hello@icalls.io
Website: https://icalls.io
Company Name: niKx Holdings FZ-LLC
Address: Meydan Free Zone. Dubai. UAE

iCalls Documentation