Overview

The Overview page gives you real-time insights into system activity.

Dashboard Cards

• Agents — Total agents in your organization
• Widget Generator — Quick access to widget creation
• Call Queue — Live call monitoring
• Settings — Organization configuration access

Analytics

• Call duration by agent (Day / Week / Month)
• Active vs offline agents
• Missed calls today
• Average response time

Organization Management

View Organizations

Navigate to Organization from the sidebar.

• Organization ID
• Organization Name
• Created Date
• Actions (edit / manage)

Create Organization

1. Click Create Organization button
2. Enter Organization Name and Domain
3. Click Create

Agent Management (Human Agents)

Add New Agent

1. Click Add Agent
2. Fill agent details (Name, Email, Password, Phone, Skills, Organization)
3. Optional: DOB, address, profile image
4. Click Save

Agent Status & Availability

• Status shows whether the agent is logged in
• Availability controls call reception
• Admins can monitor availability in real time

AI Agents Management

AI Agents allow automated call handling using AI models.

View AI Agents

Add AI Agent

1. Click Add AI Agent
2. Configure provider, model, API key, voice, and topic description
3. Click Save

Widget Generator

View Widgets

• Widget ID
• Widget Name
• Status
• Created Date

Create New Widget (4-Step Flow)

1. Appearance — name, style, position, brand color
2. Behavior — pre-call form & visitor details
3. Availability — business hours, timezone, offline message
4. Integration — generate & copy embed script

<script src="https://apps.icalls.io/backend/api/widget/embed-script?widget=YOUR_WIDGET_ID" defer></script>
      

Call Queue Management

Dashboard Metrics

• Active Calls
• Waiting Calls
• Completed Today
• Missed Calls Today

Call Queue Table

• Caller ID / Phone
• Wait Time
• Assigned Agent
• Call Status
• Actions