Introduction

Welcome to iCalls Documentation

Welcome to iCalls — a secure, browser-based HD video calling platform designed for instant customer support, sales, and real-time assistance.

iCalls allows your customers to connect with a live human agent or AI agent in under 5 seconds, directly from your website — no downloads, no plugins, no friction.

This documentation will help you understand how iCalls works and guide you through setting up, managing, and scaling video support for your organization.

Logo
Getting Started

Learn the docs and create your first widget
Logo
Install Embed

Paste one script and go live in 5 minutes
Logo
Agent Setup

Add human & AI agents, routing & schedules

What is iCalls?

iCalls is a WebRTC-powered video calling solution that enables face-to-face communication between website visitors and support teams.

  • Add a video call button to your website
  • Route calls intelligently to available agents
  • Manage agents, AI agents, and call queues
  • Monitor real-time call activity
  • Customize widgets to match your brand
  • Ensure enterprise-grade security and compliance
...

Key Features

Core capabilities that power the iCalls real-time communication platform.

One-click HD Video Calling

Start high-definition video calls instantly with a single click—no downloads or setup required.

100% Browser-based (WebRTC)

Runs entirely in modern browsers using WebRTC technology—no plugins or external apps.

Human Agents & AI Agents

Route calls to live human agents or AI-powered agents based on availability and logic.

Smart Call Routing

Automatically assign calls using intelligent routing rules and real-time conditions.

Customizable Call Widgets

Embed and style call widgets to match your brand and website design.

Availability & Business Hours Control

Define working hours and control when calls are accepted or redirected.

Real-time Call Queue & Analytics

Monitor live call queues and gain insights with real-time analytics.

End-to-End Encrypted Calls

All calls are secured using industry-grade end-to-end encryption.

GDPR-ready & Secure by Design

Built with privacy-first architecture and compliance with GDPR standards.

Supported Platforms

iCalls works seamlessly across modern browsers, devices, and operating systems.

Browsers
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Apple Safari
Devices
  • Desktop
  • Laptop
  • Tablet
  • Mobile
Operating Systems
  • Windows
  • macOS
  • Linux
  • Android
  • iOS
No installation required — works instantly in the browser.
Who Is This Documentation For?

This documentation is designed for:

Organization Admins

Client admins who manage agents, widgets, availability, and call queues.

Agents

Support or sales agents handling incoming calls.

Developers & Integrators

Teams embedding the iCalls widget into websites or applications.

How iCalls Works

A simple and secure flow from visitor interaction to call tracking.

1
Visitor Clicks iCalls Widget

A visitor clicks the iCalls video call widget embedded on your website.

2
Secure HD Video Call Initiated

A secure, high-definition video call is instantly initiated using WebRTC.

3
Smart Call Routing

The system automatically routes the call to:

  • An available human agent, or
  • An AI agent (if configured)
4
Agent Handles the Call

Agents receive and manage incoming calls directly from their dashboard.

5
Call Tracking & History

All calls are tracked in real time and stored in the call queue and call history.

iCalls Documentation