Step 1: Register an Account

1. Visit the iCalls Register page
2. Enter:
   • Name
   • Email
   • Password
3. Accept the terms and conditions
4. Click Register

Step 2: Login to iCalls

1. Go to the Login page
2. Enter your registered email and password
3. Click Login

You will be redirected to the Organization Admin Dashboard.

Step 3: Create an Organization

From the dashboard:

1. Navigate to Organization
2. Click Create Organization
3. Enter:
   • Organization Name
   • Domain
4. Click Create

Step 4: Add Agents

Human Agents

1. Go to Agents
2. Click Add Agent
3. Fill in:
   • Name, Email, Phone
   • Skills
   • Organization
   • Login credentials
4. Click Save

Agents can now log in and receive calls.

1. Go to AI Agents
2. Click Add AI Agent
3. Configure:
   • Provider
   • Model
   • Voice
   • Topic description
   • API key
4. Save the AI agent

Step 5: Create a Call Widget

1. Navigate to Widget Generator
2. Click Create New Widget
3. Complete the 4 steps:
   • Appearance Customization
   • Behavior Configuration
   • Availability Settings
   • Integration
4. Click Generate Code

Step 6: Embed Widget on Your Website

Copy the generated script and paste it before the closing </body> tag of your website:

<script src="https://apps.icalls.io/backend/api/widget/embed-script?widget=YOUR_WIDGET_ID" defer></script>
      

Step 7: Start Receiving Calls

• Agents log in to their Agent Dashboard
• Toggle availability status to Online
• Join the call queue
• Start receiving video calls instantly